Terms & Conditions of Business

These Terms of Service govern your use of this website and any purchase of goods or services from BMW Customz Ltd.

1. Company Information

This website is operated by BMW Customz Ltd, a company registered in England & Wales.

• Company Number: 13256878

• Registered Office: Unit 16, Innovation Business Centre, Consul Avenue, Rainham, RM13 8HZ

References to “we”, “us”, or “our” refer to BMW Customz Ltd.

2. Acceptance of Terms

By accessing our website, placing an order, or purchasing from us, you agree to be bound by:

• These Terms of Service

• Our Returns & Refund Policy

• Our Privacy Policy

If you do not agree with these terms, you must not use our website or services.

3. Changes to Terms

We reserve the right to update or amend these Terms at any time without prior notice.

The latest version will always be available on this page.
It is your responsibility to review these Terms before making a purchase.

4. Right to Refuse Service

We reserve the right to refuse service, cancel orders, or restrict access to our services at our discretion, including (but not limited to):

• Suspected fraud

• Abusive behaviour

• Chargeback history

• Misuse of products

5. Website Use

You agree not to:

• Reproduce, duplicate, copy, resell or exploit any part of this website for commercial purposes

• Attempt to interfere with website security or functionality

• Use our content without written permission

All intellectual property remains the property of BMW Customz Ltd.

6. Website Accuracy

We take reasonable care to ensure product descriptions, specifications and pricing are accurate.

However:

• Images are for illustration purposes only

• Colours and finishes may vary

• Compatibility must be confirmed by the customer prior to purchase

We are not responsible for purchasing errors due to assumptions.

7. Orders

When you place an order, you will receive an order confirmation email.

This email does not constitute acceptance of your order.

We may decline or cancel an order due to:

• Stock unavailability

• Payment authorisation failure

• Suspected fraud

• Pricing or listing errors

• Technical system failures

8. Instalment Payments

Orders placed using third-party instalment providers (e.g., Klarna) will not be processed until funds are released to us.

Delivery timelines begin once payment is confirmed.

9. Pricing

All prices are subject to change without notice.

We reserve the right to modify or discontinue any product or service without liability.

We shall not be liable for price changes, service modifications, or discontinuation.

10. Delivery Estimates

Delivery timeframes are estimates only.

We are not liable for delays caused by:

• Couriers

• Weather

• Customs

• High demand periods

• Events beyond our control

Next Day Delivery placed after Friday cutoff may arrive the following Tuesday.

11. Cancelling an Order

If you wish to cancel, you must contact us immediately.

If the item has already been dispatched:

• You must return the item

• Return shipping costs are your responsibility

If the item has not been dispatched, our Refund Policy applies.

Custom or VIN-specific products cannot be cancelled once ordered.

Services, coding, and programming are non-refundable once performed.

Any approved refund will exclude transaction processing fees.

12. Vehicle Compatibility

It is the customer’s responsibility to ensure compatibility before purchase.

We are not liable for:

• Dealer software wipes

• Vehicle software updates

• Pre-existing vehicle electrical faults

• Incorrect installation by third parties

• Headunit or module failures unrelated to our product

Automotive coding may be reversed by dealerships or software updates. Reinstallation may be chargeable.

13. Limitation of Liability

To the fullest extent permitted by law, BMW Customz Ltd shall not be liable for:

• Loss of profits

• Loss of earnings

• Travel costs

• Fuel costs

• Dealer diagnostic charges

• Removal/reinstallation costs

• Loss of vehicle use

• Indirect or consequential losses

Our total liability shall not exceed the purchase price of the product supplied.

14. Indemnity

You agree to indemnify and hold BMW Customz Ltd harmless against any claims, losses, liabilities, damages or legal costs arising from:

• Breach of these Terms

• Improper installation

• Misuse of products

• Third-party interference

15. Events Beyond Our Control

We shall not be liable for failure or delay in performance due to events beyond our reasonable control, including:

• Supply chain disruption

• Courier failure

• Power outages

• Government restrictions

• Technical system failures

16. Governing Law

These Terms are governed by the laws of England & Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

17. Entire Agreement

These Terms, together with our Refund Policy and Privacy Policy, constitute the entire agreement between you and BMW Customz Ltd and supersede any prior agreements or representations.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.